Customer Service and Hard-to-get Auto Air-conditioning

Hills self-propelled, Inc. Hills AutomotiveInc. , is an aftermarket producer and distributor of automotive second-stringer parts. The business slowly expanded which began as a supplier of hard-to-get auto air-conditioning units for classic cars and hot rods. The plastered has limited manufacturing capability but a state-of-the-art MRP system and extensive inventory and congregation facilities. Components be purchased, assembled and repackaged. Profits have fallen considerably. In addition, the customer service level has declined, with late deliveries now portentous 25% of orders.And to make matters worse, customer returns have been rising at a rate of 3% per month. I. tear of View Art Hill II. Time Context At present III. Statement of the Problem The primary(prenominal) problem of the study pertains to the declining profitability of the company and how will this decline be solved. IV. Statement of the Objectives * To be able to prepare a plan that will help the firm back on course toward improve profitability. * To be able to identify the symptoms, the problems and the specific changes to be implemented in the firm. * To be able to leaven the importance of MRP played in the plan. V. Assumptions * Hills Automotive Inc. s known as a supplier of hard-to-get auto air-conditioning units. * Hills Automotive Inc. is a financial stable manufacturing company. * The whole anxiety of the Hills Automotive Inc. is responsible and effective employees. * The slow expansion of the business is consistent. VI. Areas of Consideration turn out Analysis Strengths * Hills Automotive Inc. is a supplier of hard-to-get replacement parts. * Hills Automotive Inc. is a financial stable manufacturing company. * The manufacturing company has a state-of-the-art MRP system and extensive inventory and assembly facilities. * The firm has accurate bill of materials. Weaknesses The firm has a limited manufacturing capability. * The companys discretionary element has put downward pre ssure on volume and margins. * The company is suffering from considerably fallen profits. * client service level declines. * Customer returns are rising. * The firm has poor choice control and low productivity resulting to acquire high cost. Opportunities * The firm has a limited manufacturing capability. * The company is suffering from considerably fallen profits. * direct of customer service and returns. * Quality level and standards Threats * Competitors * Economic change * Declining customer service level. * Doubtful quality